Below are a few testimonials from former managers and teammates, highlighting my commitment to human-centered design, collaborative leadership in agile environments, and a proven ability to translate complex requirements into intuitive, high-impact user experiences.
Senior Director, Experience Design at Florida Blue
I had the pleasure of working with Renu as a Senior Director of Experience Design, and I can confi dently say she is an outstanding Interaction Designer. Renu brings a rare combination of passion, strategic thinking, and collaboration to every project she touches. She consistently grounded her work in user-centered principles, competitive analysis, and best practices, ensuring we delivered experiences that were not only usable, but truly desirable.
Renu played a critical role as the lead designer on our Payments redesign, a project that resulted in a 45% increase in customer satisfaction, the highest of any feature in our portfolio. She partnered seamlessly with Product Managers, Visual Designers, and Engineers to bring that success to life. Her layoff was the unfortunate result of broader budget cuts, and in no way refl ects her performance or value.
Any team would be lucky to have her.
Ex Director Ent Digital Marketing at Florida Blue | Current - Growth Marketing Leader
I would describe you as a pleasure to work with. You have a very positive attitude and an incredibly kind demeanor. You are extremely collaborative and very receptive to feedback. I’d welcome the opportunity to work with you again in any situation!
I like the good ideas that you bring to the table. Even when dealing with a very opinionated person (such as myself) you have the confidence to point out flaws in a perspective from a design POV, where you are the expert, and share better ways of doing things. Best of all, you do this in a way that is really positive and well-received. It’s definitely a tough skill to master and you have done so!
I liked your work a lot! You were able to provide first drafts often without a ton of direction, but once we reacted to the first drafts, you ran with our feedback and came back with excellent ideas for how to solve problems and make our pages look great. I was overall extremely happy with the work you did.
Digital Product Manager at Florida Blue
Renu is easy-going and always has friendly disposition. She is pleasure to work with.
I enjoyed working with Renu because she receives feedback well and asks questions to understand the clients needs and expectations. She isn't afraid to provide input based on her experience and is passionate about her work.
Renu pays attention to the details and how it impacts the member experience.
Sr Visual Designer at Florida Blue
I had the pleasure of working alongside Renu at Florida Blue. As a visual designer, Renu was an excellent interaction designer to be paired with. As an interaction designer, she always asked detailed questions and kept the member first. She also has an eye for visual design and is great to lean into research findings in all of her design solutions. The “full package” in a designer. Beyond that, she is also just a joy to work with- positive, punctual and passionate. A great asset to any team! Thanks for being you, Renu!
Lead User Experience Researcher at Florida Blue
I had the pleasure of working with Renu Johnson over the course of four years on multiple projects, and she consistently demonstrated outstanding talent and dedication as a user experience designer. Renu is deeply committed to designing user-first experiences, always working strategically and collaboratively with product managers and stakeholders to define and refine requirements.
She brings a strong emphasis on integrating user research and competitive analysis into her design process, ensuring that every solution is grounded in insight and evidence. One of her most impactful contributions was her key role in redesigning the payment experience for Florida Blue, which led to a significant improvement in both NPS and FCR scores—over 40%—and contributed to a noticeable reduction in call volume.
Beyond the payment feature, I had the opportunity to collaborate with Renu on several other major initiatives, including the member onboarding tool (Unbox Your Plan), Rewards, Renewals, Message Center, and Behavioral Health Resources. In every instance, she brought thoughtful, strategic thinking and an unwavering focus on usability and user value. Her collaborative approach and ability to align business goals with user needs made her an invaluable partner on every project.
Sr IT Developer at Florida Blue
I had the pleasure of working with Renu for a little over a year. She was part of our team that encompassed UX and Design work. As a developer and architect, I enjoyed our collaborative sessions; her professional attention to detail and her drive to produce professional artifacts sets her work apart. She is very patient in review sessions, answering all questions.
She articulates and defends design decisions, while also taking suggestions from business and IT partners in a professional, collaborative way. She has a wonderfully welcoming personality and is quick to volunteer; is always ready to help other team members when the need arises.
User Experience Engineer at Florida Blue
I would describe you as highly knowledgeable, welcoming, friendly and very professional individual. You are amazing collaborator and bright personality. I like the fact that you care about others around you 😊
I like how you are always willing help others and extremely responsive. Your knowledge and method of working blew away my mind and encourages me to learn more and use same tactics to handle the project.
You are a problem solver and highly skilled UXer. Beside feedback sharing approach, you educate and explore all possible solution with examples that are super helpful in overall UX and design process. People remember examples than straight feedback. Your method of working is unique and I try to adopt those method during my work practices as much as possible. I enjoyed working with you and I hope we will get chance to work together in near future.
Ex Sr Visual Designer at Florida Blue
Renu Johnson is a UX Master. When assigned to projects it's clear that she knows how to problem solve. I worked with Renu on several projects at Florida Blue. However, the medicare redesign stands out the most. We had a tight deadline with more than 40 unique visual designs to complete. She not only contributed as a UX designer , but as a visual designer too. Her multiple skill sets was an added bonus to this project.
After exceeding our deadline by a few days, we were able to make a full round of revisions to meet branding guidelines. This not only set up the project managers for success but also allowed us time to build a style-guide to help aid the Front-End Developers. These shared accomplishments proves that Renu can and will contribute to the success of any team in multiple disciplines.
Working with Renu was an absolute pleasure for years we worked together. She designed, wire framed, created our company's corporate and Medicare entire UI and UX as a Lead. She's a talented designer with skills that reach beyond just design as she's always looking for ways to push the boundaries of how we can make our product better.
Working from BSA (Myself) to developers and managers, she makes sure the outcome come is always perfect with very low defects. I am impressed with her attention to the details and she catches everything. I have no doubt that Renu is a solid asset to our team. And on top of all of this, I consider her a friend, always had a great positive attitude. I highly recommend her as a productive team member.
Analytic Engineer at Florida Blue
Renu is a brilliant mind whose contributions to brainstorming sessions were truly exceptional, always sparking innovative ideas and guiding discussions towards optimal solutions. Her unique blend of collaborative spirit and insightful persistence made her an invaluable asset in any strategic discussion.
Visual Designer at Florida Blue
I had the pleasure of working with Renu on the Member Experience team at Florida Blue, where she consistently impressed me with her thoughtful, member-first approach to interaction design. Renu brings a unique blend of creativity and analytical thinking to every challenge, always focused on creating solutions that make a meaningful difference in people’s lives.
Her work on improving key experiences like payments and rewards was impactful and demonstrated her ability to turn complex problems into intuitive, user-friendly designs. Renu is not only a talented designer but also a collaborative and dependable teammate. She’s a true asset to any team lucky enough to have her.
Ex UX Researcher at Florida Blue
Renu was one of my favorite designers to work with. It was always easy to get alignment with her because she came to meetings fully prepared with detailed notes on her Figma designs and thoughtful context.
She consistently did competitive research and other design research to inform her decisions. Working with her felt seamless. She was a strong advocate for research and always brought a collaborative mindset to the table. Any UX researcher who gets to work with Renu is lucky.
Adv IT Developer at Florida Blue
Renu and I worked together on the UI Team. In my time with her, I have seen Renu progress and grow. She is passionate designer with an unmatched attention to details.
Working diligently to understand business requirements and technology limitations, Renu strives to deliver the best product and encourages others to do the same. She is eager to work with others to overcome obstacles.
Ex Lead Business System Analyst at Florida Blue
I worked with Renu on a sizable project at BCBSFL and was glad to have her on my team. Renu had a good understanding of the nature and objective of the changes the business wished to implement on their site – both from a company and user perspective. After being given minimal instructions she was able to present designs that aligned with the concepts the business wanted to present to our customers. Renu was also always pleasant to work with and communicated changes effectively when needed.
I am pleased to write this testimonial for Renu Johnson. As the Product Owner of the Florida Blue corporate website, I had the pleasure of working with Renu when she was a contractor as a designer in the UX department for the web and mobile team at Florida Blue. Renu is responsible, detail-orientated and extremely bright and I absolutely endorse her qualifications and her skill set.
Renu was very easy to work with. She was very thorough and made sure her designs met the needs of our business partners. She often provided feedback on how to improve the user experience which was appreciated. Her focus on our customers was very apparent. She communicated well with our business partners and got along well with her other team mates.
With that said, I am highly confident in my recommendation and believe that Renu would be an asset in any position she received.
Take your project further with human-centered design. I can help, email me at: craftedbyux@gmail.com